Payments & Safety
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Dr. Pen is a brand of microneedling devices designed for at-home skincare treatments to improve skin texture, reduce scars, and enhance overall skin health.
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Scratch to see the entire QR code and authentication number. Scan the QR code and verify the authentication number.
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It is recommended to use the pen every 4-6 weeks, depending on your skin type and the condition being treated.
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Clean the device with isopropyl alcohol after each use to ensure it is sanitized and ready for the next session.
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The microneedling cartridges are designed for single use to ensure safety and effectiveness. Do not reuse the same cartridge
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Needle sizes vary depending on the treatment area. For fine lines, a 0.25-0.5mm needle is suitable, while deeper scars may require 1.5mm or more.
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Yes, but use a smaller needle size (0.25-0.5mm) and be gentle to avoid irritation.
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Benefits include reduced fine lines and wrinkles, improved skin texture, diminished acne scars, and enhanced product absorption.
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Yes, microneedling can help stimulate hair growth on the scalp.
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It is best to avoid makeup for at least 24 hours after microneedling to allow your skin to heal properly and avoid potential irritation.
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There is minimal downtime. You may experience redness and slight swelling for a few hours to a day, depending on needle length and skin sensitivity.
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Different models offer various features. To help you choose the right Dr. Pen model, we'll provide a detailed comparison table that highlights the key features and benefits of each model. 链接到对比页面
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Side effects are minimal but can include temporary redness, swelling, and mild discomfort. Always follow the instructions and use the appropriate needle length for your skin type.
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Cleanse your skin thoroughly and use an antiseptic to avoid any risk of infection. It's also beneficial to use a numbing cream if you are using longer needles.
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Yes, microneedling can help reduce hyperpigmentation by promoting skin cell turnover and the production of new, healthy skin cells.
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It's best to avoid microneedling over active acne to prevent irritation and the spread of bacteria. Focus on treating acne scars once the active acne has cleared.
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Store your Dr. Pen in a clean, dry place. Ensure it is properly sanitized and the needles are removed and disposed of after each use.
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The M8S model offers enhanced features such as upgraded needle depth adjustments and improved durability compared to the M8, making it more suitable for intensive treatments.
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If you experience excessive redness, swelling, or irritation, stop using the device and consult a dermatologist.
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After microneedling, apply a gentle, hydrating serum such as hyaluronic acid and use a high-SPF sunscreen to protect your skin from sun damage.
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Each needle cartridge is designed for single use to ensure optimal hygiene and performance. Do not reuse cartridges.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.